Our Support

A software company's reputation and well being is largely dependent upon the type of service and customer care that is given. USSI is focused on bringing the best of all worlds to our clients, excellent software and excellent service. We believe that customer service is a forethought not an afterthought. Since 1979, USSI has been committed to providing software products and customer service that is second to none in the industry. This is accomplished by excellence in software design and service at an economical price. We have been fortunate to work with some of the finest companies in the world, and have been pleased to have the majority of our business from referrals.

We offer a Licensed Program Support Service (LPSS) in order to provide a total package of support elements to USSI customers who have invested in application software. LPSS is designed to deliver support elements, at cost savings, that maximize the investment made in USSI application software.

Support Services Offered through LPSS

• Program services related to the analysis and correction of reported problems, or suspected problems
• Technical assistance available to answer questions concerning equipment, training, conversion, installation support, application programs and system modification
• New Releases are free
• Telephone Hot-Line (800 number) to report problems or ask for assistance
• Electronic Customer Support (ECS)
• Online Support Center
  

Complete system backup facility available for customer use in an emergency.

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